Luyện đề DET dạng bài Interactive Listening B2 Part 19
Good morning. Your parcel was delivered yesterday, but it was left with your neighbour at number twelve because you were out. Choose the best response to start the conversation: I am looking for a parcel that was supposed to arrive yesterday. I would like to return a faulty item. Where is my nearest store? Can I change my delivery address?
If the item is damaged, please send us a photograph within seven days and we will arrange a replacement or a refund. Choose the best response to continue: What should I do if the item is damaged? How much is delivery? Can I order by phone? Do you deliver on Sundays?
You can track your next order on our website using the tracking number in the confirmation email. tracking
Where was the parcel left? At the post office. With the neighbour at number twelve. Outside the front door. At work.
The customer probably wants to… Find out where their parcel is. Cancel their order. Complain about the price. Buy another item.
