Luyện đề DET dạng bài Interactive Listening B2 Part 16
Good afternoon. Your bill is higher this month because the price per unit increased in January, and your usage also went up. Choose the best response to start the conversation: My electricity bill seems very high this month. Can you explain why? I would like to open a bank account. Where can I pay my bill? Can I change my address?
You can reduce your costs by switching to our off-peak tariff, which charges less for electricity used after nine in the evening. Choose the best response to continue: Is there a cheaper tariff I could switch to? How do I read my meter? When is my next bill due? Do you offer gas as well?
If you set up a monthly direct debit, you will receive a five per cent discount and you will never miss a payment. debit
Why is the bill higher this month? The price per unit rose and usage increased. The meter is broken. The customer used less electricity. The company made a mistake.
The customer probably wants to… Understand the bill and pay less in future. Close their account. Complain about a power cut. Move to another supplier immediately.
