Luyện đề DET dạng bài Interactive Listening B1 Part 5
Good morning, I bought this phone here last week, but the screen does not work. Choose the best response to start the conversation: I would like to return this phone because the screen is broken. I want to buy a new television. Can I have a cup of coffee? Where is the nearest bank?
I am sorry to hear that. Can I see your receipt and the phone, please? Choose the best response to continue: Five days is too long for me. Do you sell books here? Thank you. Can I have a receipt for the repair, please? I do not like this colour.
Thank you. We can repair it for free, but it will take about five days. days
What does the shop offer to do? Give the customer a new phone at once. Repair the phone for free in five days. Return the customer's money today. Sell the phone to another customer.
The customer is probably… Happy with the phone. Angry about the broken screen. Looking for a new shop. Trying to buy a television.
