Luyện đề DET dạng bài Interactive Listening B2 Part 9
Good afternoon. You can get a full refund because your train was cancelled, but you must apply within twenty-eight days of travel. Choose the best response to start the conversation: My train was cancelled. How can I get a refund? I would like to book a hotel room. Where is platform three? Can I buy a coffee here?
Please fill in the form on our website and attach a photo of your ticket, and the money will be returned within ten working days. Choose the best response to continue: How do I apply for the refund? Do you sell sandwiches on the train? What time is the next train to York? Can I upgrade to first class?
If you prefer, you can also exchange the ticket for a different date without paying any extra charge. days
How soon will the refund be returned? Within ten working days. Immediately at the station. After three months. Within one day.
The passenger is probably… Unhappy because the train did not run. Travelling without a ticket. Working for the railway company. Buying a season ticket.
